How to Reach Us
Every message is read and answered by the developer — there is no ticket queue and no automated first line.
- App questions, bugs and feature requests: support@odysseyjournal.app
- Privacy, data access and deletion requests: privacy@odysseyjournal.app
- Press, partnerships and anything else: hello@odysseyjournal.app
You may write in any of the twelve languages this site is published in. If your language is not among them, write in it anyway — we would rather translate your message than have you struggle in a second language.
What to Include
A short message is fine. These details turn a two-day exchange into a single reply:
| Detail | Why it helps |
|---|---|
| Your device and operating system version | Most display and camera issues are specific to one platform |
The app version, at the bottom of the Settings screen (for example VERSION 1.0.0 • BUILD 8; the build number differs between iPhone and Android) | Tells us whether the fix is already released |
| The email address on your account | Lets us look at the right account, with your permission |
| What you expected, and what happened instead | The single most useful sentence you can write |
| A screenshot or screen recording | Worth a hundred words for a layout or map problem |
Please do not send your password. We will never ask for it, and we cannot read it — passwords are stored only as a salted hash.
Response Times
We aim to reply to every message within two business days, and to acknowledge privacy and deletion requests within the same week. Requests made under data-protection law are answered within the statutory deadline in every case — see sections 9 to 11 of the Privacy Policy for the exact rights and time limits.
If a week passes with no answer, assume the message went astray and write again to hello@odysseyjournal.app.
Before You Write
A few answers that come up often:
- Writing an entry needs a connection. The app saves entries to your account, not to a local draft box, so if the signal is gone the save fails and the text stays in the form. Keep the page open until you have a bar of signal, or jot the words elsewhere first.
- An entry holds up to five photographs. Each one is scaled to 1080 pixels wide and saved as a JPEG before upload, so a journal opens quickly on a slow connection; this also removes the photo's embedded metadata, including its GPS position. The original stays untouched in your phone's photo library.
- Confirm your email address before you sign in. After signing up you receive a confirmation link; opening it takes you to a page on this site that says the address is confirmed. If the link has expired, sign up again in the app with the same email address to get a new one, or write to us.
- Forgotten your password? Choose "Forgot Password?" on the sign-in screen. The reset link we email you opens the app and is valid for one hour.
- The AI content check is asked once per device. Posting and commenting need it; you can turn it off again under Settings > Legal & Community > AI content check.
- Changing your device does not lose your journal, as long as you sign in with the same account.
- Location permission is optional. The app uses it only while it is open: to tag a post with where you are, to set your home location, and to show your position on the map. You can decline it and search for a place by name instead.
Reporting Content or a Privacy Concern
Odyssey Journal lets travelers publish posts and photographs. If you find content that shows you without your consent, infringes your copyright, or breaks the rules set out in the Terms of Service:
Section 6 of the Privacy Policy explains what you may and may not publish about other people, and section 5 of the Terms of Service covers what follows if content you posted causes a claim.
Your Account and Your Data
Requests to access, correct, export or erase your personal data go to privacy@odysseyjournal.app. You do not need to explain why.
- Deleting your account: see the separate page at odysseyjournal.app/delete-account
- Getting a copy of your data: sections 9 and 10 of the Privacy Policy
- International transfers and their safeguards: section 7 of the Privacy Policy
Who You Are Writing To
- Developer: Arif Gültaş
- Location: Istanbul, Türkiye
- Website: odysseyjournal.app
- Privacy Policy: odysseyjournal.app/privacy-policy
- Terms of Service: odysseyjournal.app/terms